2025 ACCESSIBILITY (ADA)
Away from Home welcomes all people with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all festival goods and services, regardless of ability.
ELIGIBILITY
It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our Accessibility Department has finite resources and needs to focus these resources on helping those who legitimately require assistance.
ACCESSIBILITY SERVICES HUB
There will be an Accessibility Services Hub conveniently located inside the festival grounds to support and address the needs of all attendees with accessibility needs. This location will be labeled on the guest facing map when released. There is no accessibility pre-registration before the event – this is all done onsite at the event.
At an Accessibility Services Hub, you can:
Learn about accessibility services and receive answers to your questions
Receive an accessibility wristband
Effective Communication check-in
Register service animals
ACCESSIBILITY WRISTBAND
Guests with disabilities wishing to utilize many of the accessibility services at Away From Home will be required to acquire an accessibility wristband. This wristband is acquired onsite at our Accessibility Service location. There is not an “accessibility ticket” that needs to be purchased in order to utilize accessibility services at Away from Home.
Accessibility wristbands are valid for the duration of the festival.
DO NOT remove your wristband for the duration of the festival.
One (1) accessibility companion wristband will be issued per guest with a disability.
Additional wristbands may be issued for families with young children. (Under 18 years old)
If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.
MOBILITY DISABILITIES
We encourage guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting mobile devices onsite.
Accessible Routes
The venue is navigable for people with mobility disabilities. The event is held on grassy terrain. VIP areas are accessible. Guests will need to travel through the festival grounds between stages independently or with the assistance of a companion as the festival does not provide transportation between stages. If you need assistance in finding your most accessible route around the event, please visit us at the Accessibility Services Hub.
Charging
If you need to recharge your motorized mobility device or other medical equipment, you may do so at the Accessibility Services Hub.
Bring all cords and accessories needed to charge your devices.
Chargers must use a 110-volt, 20 amp circuit.
We will not be providing wheelchair or scooter rentals.
ACCESSIBLE PARKING
There will be a limited number of accessible parking spots for guests with disabilities onsite, where spots are available on a first come, first served basis. You are required to bring a valid, state-issued handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.
Directions
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Verifications
To utilize accessible parking, you must have:
Disabled Person Parking placard, permit or license plate.
DMV-issued documentation that accompanies the Disabled Person Parking placard, permit or license, and corresponding ID.
Documentation will be verified by law enforcement.
The person to whom the placard, permit or license plate is issued in the vehicle.
Festival wristbands worn by all individuals in the vehicle.
It is against the law to park in an accessible parking space without the required credentials or to fraudulently use credentials in order to gain access to Accessible Parking.
RIDESHARE & LOADING + UNLOADING ZONE
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ACCESSIBLE CAMPING
To request an accessible camping spot, please fill out our Accessible Camping Registration Form.
Availability
Accessible camping spots are available on a first come, first served basis.
Registering helps us prepare for your group and plan our accessible camping area.
Limited spots will be available to unregistered campers onsite, but are not guaranteed.
Verifications
To utilize Accessible Camping, you must have:
Disabled Person Parking placard, permit or license plate.
DMV-issued documentation that accompanies the Disabled Person Parking placard, permit or license, and corresponding ID.
The person to whom the placard, permit or license plate is issued must be present at check-in to camping.
ACCESSIBLE ENTRANCE
There will be a designated accessible entry lane located at the main entrance gates, which will be labeled with signage. Guests with disabilities and up to one (1) companion may use this entrance to safely enter the venue. After using the accessible entry, please visit the Accessibility Services Hub immediately to inquire of further accessible services provided at the event.
ACCESSIBLE VIEWING AREAS
There will be accessible viewing areas made available to guests with disabilities and their one (1) companion at designated stages. For information on how to gain access to these areas, please visit us at the Accessibility Services Hub.
Rules
Companions may be asked to stand in the back of the viewing area if capacity is reached.
Viewing Areas are non-smoking/vaping
Guests are not allowed to save spots.
If a guest or companion is not-present for longer than 30 minutes, their spot will be given to another guest with a disability.
Do not block the view of the guests behind you.
All seating is first come, first served.
EFFECTIVE COMMUNICATION
Interpreters & Additional Services
American Sign Language interpreters can be available for select performances, upon request.
Closed captioning, braille/large font print, guided tours, or other forms of effective communication can be available upon request.
Requests for these services must be emailed to us at least 14 days prior to the event to allow for sufficient preparation. The deadline for this event is September 20, 2025 . To submit a request, please fill out the 2025 Effective Communication Request Form.
Once you are onsite, please check-in at the Accessibility Services Hub to be connected with our interpreting team.
Assisted Listening
Assisted Listening Device Systems are available for those with hearing impairments. For more information, please contact us here or visit our Accessibility Services Hub at the event.
SERVICE ANIMALS
Service animals are permitted throughout the festival.
Rules
NO emotional support animals, therapy animals, or companion animals.
Pets are not allowed and will be turned away.
Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
If these devices interfere with the service animal’s work or the individual’s disability prevents using these devices, the
individual must maintain control of the animal through voice, signal or other effective controls.
Service animals must be housebroken and should use the service animal relief area.
Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
All animals should have legally required vaccinations (which may need to be verified).
All service animals must receive a service animal credential in order to enter the venue.
We also ask that you do not leave your animal in your tent as it will be too hot for them.
CONCESSIONS
All concessions are accessible and located throughout the venue. If assistance is required, please confer with the nearest festival staff member.
MEDICAL
Fully-equipped medical sites staffed by trained personnel are located throughout the festival to manage any issue. Check the festival maps for exact locations.
MEDICATIONS
All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.
DIETARY NEEDS
Away from Home will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us.