The Away From Home Festival The Away From Home Festival Bank Holiday Monday 30th August 2021 CRYSTAL PALACE BOWL, London

FAQs

Is there an age restriction?

The festival is open to 14+. All under 16s must be accompanied by an adult.

What is The Away From Home Festival’s accessibility policy?

There will be a wheelchair accessible viewing platform available for approximately 10 chairs plus an essential companion. If an essential companion is a requirement then this additional ticket can be arranged. Once tickets have been allocated, you should email info@southfacingfestival.com to make arrangements and to reserve a viewing platform space in advance.

There will also be approximately 20 disabled / blue badge parking spaces which should be arranged in advance by emailing the same address. These parking spaces are approximately 300m from the entrance of the event along a flat hard surfaced path.

Please note The Away From Home Festival takes place in a public park and whilst most of the routes to the event within the park are on paths with hard surfaces, within the festival site itself the surface is grass and is sloped towards the lake and stage. Therefore, in wet weather the surface may become uneven and muddy.

Accessible toilets will be available throughout the event site.

Once tickets have been allocated, any customers who may have specific access needs can apply here.

Do I need to bring Photo ID?

Yes, please bring Photo ID as this will be required upon entry to the festival to verify the winner’s name on the e-tickets.

When does The Away From Home Festival open?

Gates open: 5pm BST
Please allow extra time for entry due to COVID protocols in place for the festival.

When is last entry?

Last entry is at 8:30pm BST.

I can no longer attend the festival, what should I do?

If you can no longer attend the festival, please log into the See Tickets Customer Service portal and cancel your e-tickets so they can be reallocated.

Is there seating?

There are no specific seated areas.

Can I bring a chair?

Festival-goers are not permitted to bring chairs into the festival venue.

Can I bring an umbrella?

No umbrellas are permitted in the venue, so in case of rain please bring a waterproof jacket with a hood.

Can I bring food and drink?

No food or drink is allowed to be brought into the festival venue, but we have plenty of dining options and bars selling alcoholic and non-alcoholic drinks.

Can I bring a bag?

You will be able to bring a rucksack up to 45cm x 36cm x 20cm in size. No suitcases or large bags will be permitted.

What food will there be?

There will be a great line-up of some of the UK’s finest street food traders you can buy food from so please do not bring food to the site.

Will vegan food be available?

There will be plenty of vegan options available from some of the UK’s finest street food traders.

Can I get a drink?

Yes, there will be plenty of bars selling a wide range of alcoholic drinks including wines, spirits, craft ales and lager as well as a range of non-alcoholic drinks.

Is the festival cashless?

Yes the festival site is cashless.

When do I need to take my lateral flow tests?

Please take your test within 48 hours of your arrival to The Away From Home Festival. Please remember that your test result can take up to 2 hours to appear in the Covid Status App so it is worth logging your test the night before you are due to arrive.

What is the difference between the NHS COVID-19 App and the NHS App?

The NHS COVID-19 App is required for checking into venues and for test and trace.
The NHS App is required to gain entry into The Away From Home Festival with the COVID pass. This app will host your NHS COVIS PASS for the event. The app can be found here.

I’m having issues with the NHS App

If you are having problems with the NHS App or website we recommend you contact the NHS app team directly here.

I'm fully vaccinated, do I need to provide proof of a negative lateral flow result?

No. If you have received both doses of the vaccine 14 days ahead of The Away From Home Festivall you will not need to take a lateral flow test. If you are aged 18 or over and are registered with a GP in England you can provide proof of your vaccination status through the NHS COVID Pass in the NHS App , or via a printed PDF document if you do not have a smartphone.

Ticket holders from Scotland can access their vaccine status here, and ticket holders from Wales can access theirs here.

All other ticket holders, including those from Northern Ireland will be required to show a negative NHS Lateral Flow Test taken within 48hrs of attending the event in order to gain entry via NHS text message or email.

Can I come to The Away From Home Festival if I'm not fully vaccinated?

Yes however you will need to show proof of a negative NHS Lateral Flow Test to gain entry to the event.

How do I obtain a Lateral Flow Test?

You can either:

• Order to your home address here
• Find out the nearest location to pick one up near you here

What should I do if I test positive for COVID-19 using the Lateral Flow Device?

Anyone presenting with a positive Lateral Flow Test needs to isolate immediately and follow NHS guidance.

What if I don't have a smartphone and cannot use the NHS App or NHS website?

If you do not own a smartphone or computer you can still log a negative Lateral Flow Test result by calling the phone number in your test kit’s instructions. After registering you will receive a text message confirming your negative test result from the NHS that you can provide upon entry to the festival.

If you are fully vaccinated you can request an NHS COVID Pass Letter via the NHS Website. The letter may take up to 5 working days to reach you, so ensure you order in good time before attending the Festival.

I have been told to self isolate, what should I do?

If you’re told to self-isolate by NHS Test and Trace or through the NHS COVID-19 app before the event you must self-isolate immediately and follow NHS Guidance.

This means you will not be able to attend The Away From Home Festival so please act responsibly, stay at home to protect your fellow festival goers and the wider community.

What if I, or someone coming to the event is identified as a close contact before or whilst we are at the event?

If this happens prior to or while at the event then you will need to isolate for ten days. If you are at the event, you will be required to leave immediately and return to your home address in order to complete your period of self-isolation and continue to follow advice from Test and Trace.

Close contacts have to isolate for 10 days irrespective of their own test results, therefore should leave the event immediately and follow advice from Test and Trace.

Do I take the test at home or arrival?

Please take your lateral flow test at home within 48 hours of arriving at the event. There will be no facilities on site for you to take your lateral flow test.

When can I take my mask off/stop social distancing?

Once you have shown proof of your negative test – this will be done at the entrance to the event.

We would still recommend all attendees to wear masks in areas of high density however this will not be enforced.

There will be no social distancing at the event.

What additional measures are we implementing due to COVID-19?

Sanitisation

There will be additional hand sanitation points throughout the site and the event has cleaning regimes and standards which we will ensure is enforced and tracked throughout the event.

There will also be deep cleansing of the site of high touch points areas including staff areas, welfare, medical and toilets.

We would still advise all ticket holders to ensure they are washing and sanitising their hands regularly.

PPE

We have decided that all staff who will be working in close proximity with customers and other staff will still be expected to wear PPE. These include Bar staff, Food traders, Security and Stewarding staff and Welfare/Medical staff.

Attendees will not be required to wear face masks however we would encourage it in areas of high density (i.e on arrival at the entrance to the event).

Staff

All staff working at The Away From Home Festival will be expected to abide by the same restrictions as ticket holders before they start work at the event. This also extends to Artists who will be playing at the event. All Staff/Artists are filling out a daily Health Declaration in order to access the site and are taking Lateral Flow Tests every 72 hours.

Ticketed Capacity

The Away From Home Festival have taken the decision to not distribute tickets to our full capacity due to uncertainty with COVID restrictions. Our main priority is knowing that all ticket holders feel safe at the event.

Due to the fact we can not enforce social distancing at the event we wanted to ensure that attendees have space to feel comfortable if they need it.