The Away From Home Festival The Away From Home Festival Bank Holiday Monday 30th August 2021 CRYSTAL PALACE BOWL, London

Privacy Policy of Away​from​home​festival​.com

Welcome to LT Touring LLP's (LT Touring) privacy policy.

Our contact details are as follows:
Address: First Floor, 17-19 Foley Street, London, United Kingdom, W1W 6DW
Email Address:

For the purpose of the EU General Data Protection Regulation (GDPR), the GDPR as incorporated into English Law, and the Data Protection Act 2018 (together the Data Protection Laws) LT Touring is the data controller of the personal information referred to in this policy.

About this Policy
This privacy policy applies to personal information that we may collect and process about you when you use our website at (the Site), including any data you may provide to us when you sign up to our newsletter (if and when we offer you the ability to do so on the Site) and any data that is obtained and processed through the use of cookies, tags, pixels and similar technologies (referred to in this policy collectively as Cookies).

We may also collect and process information about you if and when you: attend a live performance by Louis Tomlinson; or purchase a product or service; or take part in a competition; or send us an enquiry; or if you are any other person whose personal information we hold. This policy includes general information about how you can expect such personal data to be processed in such circumstances, but specific privacy terms and other terms and conditions may be supplied to you in connection with such processing, and any such terms will apply in addition to the general information set out in this policy. For example, if and when you purchase a ticket, you may be provided with specific terms and privacy information concerning such purchase.

We are committed to protecting and respecting your privacy. In this policy you will find information about the types of information we hold about you, how and why we collect it, how we use it, and how we keep it secure. This policy also tells you about your rights and how you can exercise them and how the law protects you. Please read it carefully to understand our views and practices regarding your personal information and how we will treat it.

What personal information we collect
We only collect the personal information that we need in order to carry out our business. Depending on who you are, this may include:

  • Identity Data: first name, maiden name, last name, marital status, title, date of birth and gender;
  • Contact Data: billing address, delivery address, email address and telephone numbers;
  • Financial Data: bank account and payment card details;
  • Transaction Data: details about payments to and from you and other details of products and services you have purchased from us or our affiliates;
  • Profile Data: purchases or orders made by you, your interests, preferences, feedback and survey responses;
  • Usage Data: information about how you use our (or our affiliates) products, services and websites;
  • Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Technical Data: information collected by Cookies (see below). This may include things like your IP address and other unique technical identifiers, the website that linked to our Site and any websites you visit from our Site (e.g. by following third party links), the type of device and browser you are using, and analytical data like the pages of the Site you visit and for how long.

In relation to the Site specifically, we only collect:

  • Information that is collected through the use of Cookies (see the Cookies section below); and
  • Information that you give us if you subscribe for our mailing list (as and when the Site offers this functionality) – this will usually be limited to your email address.

If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

In relation to the Site specifically:

  • If you do not give us consent to use Cookies (where required), you may not be able to use all functionality of the website or may not be able to benefit from receiving targeted ads.
  • You will of course not be able to sign up to, or receive, our mailing list, if you do not give us a valid email address.

How we collect your personal information
We collect your personal information:

  • When you provide it to us, including by filling in forms or by corresponding with us by post, phone,
    email or otherwise. This includes personal data you provide when you;

    • buy a product or service;
    • subscribe to our service or publications;
    • request marketing to be sent to you (including by signing up to our mailing list on the Site);
    • enter a competition, promotion or survey; or
    • give us feedback or contact us;
  • When it is provided to us by third parties;
  • From publicly available sources;

Why we process your personal information

We process your personal information so that we can:

  • Perform our obligations under any contracts that we have with you;
  • To manage your relationship with us (including notifying you about changes to our terms or privacy policy; and/or asking you to leave a review or take a survey);
  • To enable you to participate in a prize draw, competition or complete a survey;
  • To improve our products/services, marketing or customer relationships;
  • To recommend products or services which may be of interest to you;
  • Promote our own services;
  • Engage with our suppliers and keep records of transactions we have with them;
  • Comply with our legal and regulatory obligations; and
  • Prevent fraud.

In relation to the Site specifically, the personal data we collect is used to:

  • deliver you the Site and improve your experience when you visit the site;
  • for marketing purposes, where we have your consent to use Cookies to do so;
  • analytical purposes (for example so that we can measure how the Site is used, where our visitors are from, how often the site is used, and by how many people).


Our Site will greet you with a cookie banner when you visit. Using the options on this banner, you will have the ability to refuse to use certain or all cookies. You can also opt-out of the use of Cookies at any time by clicking here.

You can usually also block Cookies by activating the setting on your browser that allows you to refuse the setting of all or some Cookies.


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. The Site uses certain Cookies for marketing purposes, as set out above.

Promotional offers from us

We may use your Identity, Contact, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us; have entered a competition and given your consent to receive marketing communications; or purchased goods from us and you have not opted out of receiving that marketing. In the context of the Site, this type of communication will only apply to the extent you have signed up to our mailing list.

Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. Note that if you opt in to the use of the Cookies, as set out above, you are consenting to the sharing of certain information with Google and Facebook for marketing purposes

Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of: you taking part in a competition; or sending us an enquiry; or product/service purchase; or product/service experience or other transactions.

Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Legal basis for processing
There are a number of different legal grounds for processing personal information. Which one is applicable will depend on precisely how we are processing your personal information and for what purpose. Most commonly we will rely on one of the following legal grounds:

  • For the performance of our contract with you or to take steps at your request before entering into a contract;
  • To pursue our legitimate business interests (or those of a third party) and your fundamental rights do not override those interests. Our legitimate business interests may include our interests in keeping our records updated and to study how customers use our products/services, to develop them and grow our business, to define types of customers for our and/or our artist Louis Tomlinson's products and services, and to inform our marketing strategy, promoting our business, and carrying out our administrative and operational functions;
  • Where you have given consent; and;
  • To comply with our legal and regulatory obligations.

In relation to personal data collected and processed in connection with your use of our Site, we will only use Cookies to collect personal data with your consent given via the Cookie banner. By signing up to our mailing list, you will also of course be consenting to receive updates and marketing information from us.

If we process any 'special categories' of your personal information (including, for example, information about your race, ethnicity or sexual orientation), we will usually rely on the fact that you have given us your specific consent to do so, unless there is otherwise a legal requirement for us to process such information, or you have put the information into the public domain. The Site does not collect any special category data.

You can withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. For information on how to opt-out of our mailing list, or the use of Cookies, see above.

How we share your personal information
We may share your personal information with any of the following for the purposes described in this policy: other entities relating to Louis Tomlinson (including without limitation 78 Productions Limited, who manage our mailing list) production partners; financiers; licensees; retailers; merchandising manufacturers, ticket companies; record labels; music festivals; music venues; streaming services; governmental bodies; and agents, contractors, or service providers. We may also share your personal information with law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; our professional advisers; our service providers; other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Transferring your personal information to outside of the UK and the EEA
Where we transfer your personal information to countries outside of the UK and the EEA we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the personal information concerned. This can be done in a number of different ways, for example, the country to which we send the personal information may have been assessed by the European Commission as providing an “adequate” level of protection for personal information, or, the recipient may have signed a contract based on standard contractual clauses approved by the European Commission. In other circumstances, the law may permit us to otherwise transfer your personal information to countries outside of the UK and the EEA.

Your rights
Under the Data Protection Laws, and subject to some exemptions, you have the right to request access to, correct, erase, or restrict the processing of, or request the deletion of, your personal information and to exercise a right to data portability in certain circumstances. You may also have the right to object to us processing your personal information. If you have any questions about this privacy policy, including if you would like to exercise any of these rights, please contact us using the email address given above or for more information see the Information Commissioner's website here. If you have any concerns about our use of your personal information, you also have the right to make a complaint to the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.

How long will we keep your information?
We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject.

To prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect and store about you.

Changes to this policy and your duty to inform us of changes
Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This policy was last updated 20 August 2021